Hei baji FAQ — All Your Questions Answered Here

No. Under hei baji's rules, each person may only register one account. Opening multiple accounts is a violation of platform policy — if detected, all associated accounts may be suspended and balances forfeited. Play fair with a single account.

KYC verification is typically completed within 24 hours. During peak periods, it may take up to 48 hours. Uploading clear images and accurate information helps speed up the process. You'll receive an email or SMS notification once verification is complete.

After logging in, go to "Account Settings" and click "Change Password". Enter your current password, then your new password twice. For a strong password, use a mix of uppercase letters, numbers, and special characters.

You can deposit at hei baji via bKash, Nagad, Rocket, or bank transfer. Mobile banking is the fastest option — funds typically appear in your account within 5 minutes.

The minimum deposit at hei baji is BDT 500. New members receive a 100% bonus on their first deposit, so a BDT 500 deposit gives you BDT 1,000 to start betting with.

If your funds haven't arrived within 15 minutes of depositing, contact support with your transaction slip or reference number. Reporting directly via Live Chat gets you the fastest resolution — most issues are sorted within 30 minutes.

Withdrawal requests via mobile banking (bKash/Nagad/Rocket) are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Verified accounts experience the fastest withdrawal times.

At hei baji, the minimum withdrawal is ৳500 BDT. Daily maximum limits vary by account level — standard members can withdraw up to ৳50,000 BDT per day, while VIP members enjoy significantly higher limits.

No. Bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement. For example, with a 10x requirement, you would need to place BDT 10,000 in bets to unlock a BDT 1,000 bonus for withdrawal.

A 100% welcome bonus is automatically applied to your first deposit when you open a new account — no promo code needed. Just make sure to deposit within 7 days of registration to qualify.

When someone registers on hei baji through your referral link and makes their first deposit, you'll receive a set bonus. Your referral link is available from your account dashboard. You can refer multiple friends and earn the bonus each time.

hei baji offers weekly cashback promotions. A set percentage of your net weekly losses is returned as cashback. VIP members receive cashback daily. To see the latest offers, Promotions Page Visit us.

hei baji offers betting on 30+ sports, including cricket, football, kabaddi, tennis, basketball, and badminton. Both pre-match and live betting are available for popular Bangladeshi leagues and international tournaments.

Yes, hei baji's live betting is fully mobile-friendly and runs smoothly on both Android and iOS devices. With a stable internet connection, you can place bets instantly at any point during a match.

If a match is cancelled or abandoned, the full stake for any bets placed on that match will be refunded. The refunded amount will be credited to your account within 24 hours. For specific conditions, please refer to hei baji's Terms and Conditions.

Yes. hei baji uses SSL encryption and advanced cybersecurity technology. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy Read more.

After logging in, go to "Security Settings" and enable the "Two-Step Verification" option. From then on, an OTP will be sent to your registered mobile number each time you log in — keeping your account significantly more secure.

To join the hei baji VIP programme, you need to reach a specified betting volume. Members at different VIP tiers enjoy different perks — higher cashback, faster withdrawals, and a dedicated account manager. For more details, VIP Page View now.

Promo codes are shared regularly on hei baji's official channels. Simply enter the code in the "Promo Code" field at the time of deposit and the bonus will be applied automatically. To see the latest promo codes and offers, Promotions Page Visit us.

The fastest way to reach hei baji support is via Live Chat. After logging in, click the chat icon at the bottom of the screen. You can also reach us by email at support@heibaji.biz. Our support team is available in Bangla 24 hours a day, 7 days a week.

Submit any complaint directly via Live Chat or email. Once your complaint is filed, you'll receive a ticket number to track its progress. Most complaints are resolved within 24 hours.