Privacy Policy

Hei baji Privacy Policy — How Your Data Is Protected

Your personal information is our top priority. Learn how hei baji collects, uses, and protects your data — all covered in detail right here.

How We Protect Your Privacy

A quick overview of the core pillars of hei baji's Privacy Policy

Encrypted Data Storage

All your personal data is stored on secure servers protected by SSL encryption. No third party can access your data.

No Sale of Data to Third Parties

Hei baji never sells your personal data to third parties. Data is used solely for service improvement and legal compliance.

User Control

You can view, update, or request deletion of your stored data at any time. Your information is yours to control.

KYC Security Verification

Documents collected for identity verification are stored with the highest level of security and permanently deleted within a defined period once they are no longer needed.

Cookie Transparency

Hei baji is transparent about which cookies it uses and why. You can disable non-essential cookies at any time.

Immediate Breach Notification

If there is ever a breach affecting your data, hei baji will notify you as quickly as possible and take the necessary steps to address it.

Last Updated: January 2026

Hei baji (heibaji.biz) takes your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using hei baji, you agree to this Privacy Policy.

01 Introduction

Hei baji believes your personal information belongs to you. The data we collect serves one purpose only — to give you a better experience. Our Privacy Policy is built to international standards and written in plain language with Bangladesh users in mind.

This policy applies to the heibaji.biz website and all associated services. Whether you open an account, place a bet, or simply browse on hei baji — this Privacy Policy is in effect at all times.

Please Note: Once you have finished reading this Privacy Policy, we also recommend reading our Terms & Conditions page as well.

02 What Data Is Collected

Hei baji collects several types of information. See the full breakdown below:

Data Type Example Requirements
Identifying Information Full name, date of birth, nationality Mandatory
Contact Information Email, mobile number Mandatory
Identity verification documents National ID, passport For KYC Verification
Financial Information Payment methods, transaction history For payment processing
Usage Data Login time, betting history, preferences For Service Improvement
Technical Information IP address, device information, browser For Security Purposes

Hei baji does not collect any data beyond what is listed above. Your contact details or financial information are never shared with any unauthorized party.

03 How We Collect Information

Hei baji collects information in the following ways:

  • Direct payment: Information you provide through registration forms, KYC verification, and when contacting customer support.
  • Automatic Collection: Information collected automatically through cookies, log files, and similar technologies when you use hei baji.
  • From Third Parties: Information received from payment processors or identity verification services, only with your consent.
  • Usage Monitoring: Your activity on the platform, such as which games you play and how much time you spend.
Our Commitment to Transparency: hei baji never collects your information without your consent. You are informed of every data collection instance, and your consent is obtained whenever required.

04 Purpose of Data Use

Hei baji uses the data we collect solely for the following purposes:

  • To register and manage your account.
  • To complete identity verification (KYC) and prevent money laundering.
  • To process deposits, withdrawals, and other financial transactions.
  • To personalize our services based on your preferences and experience.
  • To inform you about relevant promotions and offers (only with your consent).
  • To detect and prevent fraud and ensure platform security.
  • To meet legal obligations.
  • To provide customer support services.

Your data is never sold to third parties for marketing or advertising purposes. hei baji uses information only within the limits described above.

05 Data Retention & Security

Hei baji follows the highest industry standards to protect your data. Key aspects of our security framework:

  • SSL/TLS Encryption: All data transferred between your device and our servers is encrypted.
  • Secure Servers: Data is stored in high-security data centers where unauthorized access is not possible.
  • Access Control: Only authorized personnel can access specific data, and all access is logged.
  • Regular Audits: System security is regularly audited by third-party reviewers.
  • Data Retention Period: After an account is closed, certain data is retained for a legally required period before being securely deleted.
Your responsibilities: Keep your login password strong and never share it with anyone. If you notice any unusual activity on your account, contact us immediately.

06 Sharing Information with Third Parties

Hei baji may share information with third parties in limited and specific circumstances:

  • Payment processor: Financial information required to process transactions is shared exclusively with the payment service provider.
  • Identity verification service: Documents may be shared with authorized verification agencies to complete the KYC process.
  • Legal Authorities: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
  • Fraud Prevention: Relevant information may be shared with regulatory authorities to detect fraud or money laundering.

Outside of these exceptions, hei baji does not share your information with any marketing agencies, data brokers, or other commercial parties.

Important: Before sharing data with any third party, their privacy policy is reviewed and data protection terms are included in the agreement.

07 Cookie Policy

Hei baji uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.

Cookie Type Purpose Mandatory
Essential Cookies Maintaining login sessions and ensuring security Yes
Functional Cookies Remembering your language, preferences, and settings No
Analytics Cookies Collection of Site Usage Statistics No
Marketing Cookies Displaying relevant advertisements No

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on hei baji to not function properly.

08 Your Rights

As a hei baji user, you have several rights over your own data:

1
Right to Access

Submit a request to find out what information we hold about you.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information.

3
Right to Erasure

Request deletion of specific data after your account is closed.

4
Right to Restrict Processing

You can request that the use of certain data be restricted.

5
Right to Data Portability

Request a copy of your data in a structured, portable format.

6
Right to Object

You may opt out of your data being used for marketing purposes.

To exercise any of these rights, email support@heibaji.biz or reach us via live chat. We will respond within 30 days of your request.

09 Children's Privacy

Hei baji strictly refrains from serving anyone under the age of 18. We do not knowingly collect personal information from minors.

  • Age verification is carried out during the registration process.
  • If any user is identified as a minor, their account and all associated data will be deleted immediately.
  • If a parent or guardian suspects a child is using hei baji, they can report it to support@heibaji.biz.
For Parents: Please ensure that children in your care cannot access online betting platforms. If you have any concerns, contact us.

10 Policy Updates

Hei baji may update this Privacy Policy when necessary. In the event of changes:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For significant changes, a notification will be sent to your registered email or displayed on the platform.
  • Continued use of hei baji after any changes take effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

11 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

  • Email: support@heibaji.biz
  • Live Chat: Available 24/7 with support in Bengali.
  • Website: heibaji.biz

Our privacy team will process any request within a maximum of 30 business days.

Frequently Asked Questions

Absolutely not. hei baji never sells your personal data to third parties. Data is used solely for operating our services and meeting legal obligations.

KYC documents are retained for a specified period after account closure as required by law. Once that period expires, the documents are securely deleted.

Yes, you can request deletion of your data by emailing support@heibaji.biz. However, certain information may not be deletable before a specified period due to legal obligations.

Yes, hei baji uses cookies. Essential cookies are required for the site to function properly. Other cookies can be managed through your browser settings based on your preferences.

In the event of a data breach, hei baji will promptly notify you at your registered email address and guide you on the necessary steps to take. We are committed to full transparency at all times.
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